Refund & Return Policy
1. Introduction
At eHealth Pharma, customer satisfaction and patient safety are our top priorities. This Refund & Return Policy outlines the conditions under which products may be returned or refunded, in compliance with United States pharmacy regulations and healthcare safety standards.
By placing an order on our website, you agree to the terms outlined below.
2. General Policy for Medications
Due to health, safety, and regulatory reasons, we do not accept returns or exchanges on:
-
Prescription medications
-
Over-the-counter (OTC) medicines
-
Opened, used, or partially used products
-
Temperature-sensitive or perishable items
This policy aligns with FDA and state pharmacy board regulations.
3. Non-Medication Products
Returns may be accepted for non-medical items, such as:
-
Medical devices
-
Health accessories
-
Wellness products (non-ingestible)
Conditions for Return:
-
Item must be unused, unopened, and in original packaging
-
Return request must be made within 7–14 days of delivery
-
Proof of purchase is required
4. Damaged, Defective, or Incorrect Items
We will issue a replacement or refund if:
-
You receive a damaged product
-
You receive an incorrect item
-
The product is defective upon arrival
How to Report:
-
Contact us within 48 hours of delivery
-
Provide clear photos of the item and packaging
-
Include your order number in all communications
5. Refund Eligibility
Refunds may be issued in the following cases:
-
Order canceled before shipment
-
Item out of stock and cannot be fulfilled
-
Approved return of eligible non-medication products
-
Verified delivery issues caused by us or our shipping partners
6. Refund Processing
-
Approved refunds will be processed within 7–10 business days
-
Refunds will be issued to the original payment method
-
Shipping and handling fees are non-refundable, unless the error was on our part
7. Prescription Order Cancellations
-
Prescription orders cannot be canceled once processing has begun
-
Orders canceled before verification may be eligible for a full refund
8. Shipping Issues
If your order is:
-
Lost in transit
-
Significantly delayed
-
Marked delivered but not received
Please contact us within 7 days so we can investigate and assist you.
9. Refused or Undeliverable Packages
-
Packages refused at delivery or returned due to incorrect address may not be eligible for a refund
-
Additional shipping fees may apply for re-delivery
10. State-Specific Rights
Some U.S. states may provide additional consumer rights. This policy does not override any rights granted under applicable state or federal laws.
11. Changes to This Policy
eHealth Pharma reserves the right to update or modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on this page.
12. Contact Information
For questions or return requests, please contact us:
eHealth Pharma
Email: info@ehealthpharma.com
This policy is intended for informational purposes and does not constitute legal advice.